Au premier trimestre 2020, on note une tendance baissière des nouveaux branchements réalisés, par rapport à 2019.

Malgré cela, il y a une augmentation des nouveaux clients actifs, 119 630 comparé à 2019. Ainsi, le nombre de clients actifs, 1.392.165, est en croissance de 9,4% par rapport à l’an dernier. En moyenne, le client qui a demandé un branchement a attendu deux fois plus qu’en 2019 pour être branché.

Même si la majorité des nouveaux branchements est réalisée dans les délais globalement mieux qu’en 2019, la durée moyenne de réalisation des branchements s’est dégradée. Elle passe de 3 à 4 jours en zone urbaine, et de 7 à 9 jours en zone rurale, comparativement à 2019.

Que ce soit pour les branchements neufs en baisse, ou les délais de réalisation qui se rallongent, les principales raisons sont la rareté des poteaux bois, la situation sécuritaire dans les régions Sud-Ouest et Nord-Ouest, des problèmes d’approvisionnement en matériels dédiés, et bien sûr, le COVID-19 qui a un impact sur les opérations.

Eneo s’attèle à vaincre la crise sanitaire COVID-19 ; les difficultés d’accès aux réseaux (à cause de la végétation, des mangroves) dans le Centre, la Sanaga Océan et l’Est ; les soucis sécuritaires dans le Sud-Ouest, Nord-Ouest et le Grand Nord ; les difficultés d’approvisionnement en poteaux bois ; à opérer les remplacements des tronçons de câbles etc.

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